At Horizon Leathers, we offer a straightforward 30-day return window. Should more than 30 days elapse since your purchase, unfortunately, we’re unable to process a refund.
Items must be unopened and in the original condition as received.
Should an item be returned in a condition that’s not original, the customer bears responsibility for any diminished value.
We reserve the right to refuse refund requests for items not returned in their original state.
Please reach out to us for guidance
and instructions before initiating a return.
A receipt or proof of purchase is necessary to complete your return.
Horizon Leathers extends a 30-day refund period from the purchase date.
We’ll inform you via email once your return is received and inspected.
Approved refunds are processed promptly, with a credit issued to your original payment method.
If your refund hasn’t appeared yet, please recheck your bank account and contact your bank or credit card company, as processing times may vary.
Refunds are only applicable to regularly priced items; sale items are excluded from refunds.
We offer replacements for defective or damaged products.
Contact us for exchange procedures.
If you received an item as a gift and it’s returned, you’ll receive a gift credit for its value.
If the item wasn’t marked as a gift, or the giver shipped it to themselves, we’ll refund the giver and inform them about the return.
Contact us for information on where to send your returned product.
The customer is responsible for covering return shipping costs, including international fees, for non-defective items.
The amount of time it takes for the goods you swapped to arrive at your doorstep could vary based on where you live.